
The role of AI and automation in shaping modern customer experiences
Explore how AI and automation are revolutionising customer service, enhancing efficiency, personalisation, and real-time interactions for transformative customer experiences.
For readers who want to understand how technology influences real business decisions and outcomes. Stories focus on how organisations adopt tools, manage change, and respond to industry shifts. The coverage prioritises practical insight, not jargon or hype. Readers come away with a clearer view of how technology is used in the real world.

Explore how AI and automation are revolutionising customer service, enhancing efficiency, personalisation, and real-time interactions for transformative customer experiences.

Uncover the story of Apple's US$10 billion electric car venture, known as "the Titanic disaster", and its strategic pivot to generative AI.

Gear up for Samsung's early Galaxy Unpacked event on July 10, coinciding with the Olympics, and get ready for the unveiling many new phones.

Neta Auto, a leading Chinese EV maker, is preparing for its Hong Kong IPO with over US$2.97 billion in cornerstone investment.

Google's new handwriting feature in Google Docs brings a personal touch to digital documents, ideal for education and professional use.

Sony announces the layoff of 900 employees in its PlayStation division, reflecting broader industry challenges.

Explore the fascinating story of Lapse, an innovative app that marries the charm of analogue photography with digital technology.

Reports suggest Automattic, the owner of Tumblr, is in talks with AI firms Midjourney and OpenAI to use Tumblr posts for AI training.

Apple's long-standing project to develop an autonomous electric car comes to an unexpected end, leading to staff realignments and layoffs.