DXC Technology, a Fortune 500 technology services provider, has expanded its long-standing partnership with ServiceNow to help businesses adopt generative AI (GenAI) more effectively. This collaboration introduces a new Centre of Excellence (CoE), combining DXC’s industry expertise with ServiceNow’s advanced AI solutions, including the GenAI-powered Now Assist platform.
The partnership focuses on addressing challenges businesses face in realising value from AI investments. By leveraging DXC’s AI Impact framework, which integrates consulting, engineering, and secure enterprise services, alongside ServiceNow’s GenAI capabilities, the CoE aims to streamline AI adoption and improve technology performance for businesses worldwide.
DXC’s successful implementation of Now Assist has already demonstrated measurable outcomes. For over 500 clients, this has transformed the incident management process, saving nearly 10,000 hours monthly and enhancing IT operations and customer experience.
Howard Boville, DXC’s Executive Vice President of Consulting and Engineering Services – Powered by AI, stated, “Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale. Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive.”
Erica Volini, Senior Vice President of Global Partnerships and Channels at ServiceNow, added, “Companies are eager to realise value and productivity through GenAI. Our mission is to put AI to work for more organisations, and partners like DXC are crucial to this effort. The new Centre of Excellence merges DXC’s extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward.”
Partnership success stories across industries
Building on a collaboration spanning 15 years, DXC and ServiceNow have delivered impactful solutions across various industries.
- Swiss Federal Railways: DXC integrated employee and customer-facing applications with the Now Platform, ensuring the safe transportation of 1.25 million passengers and 205,000 tons of goods daily.
- Jollibee Foods Corporation (JFC): DXC implemented unified platforms, including ServiceNow, to manage mission-critical operations, enabling JFC to focus on strategic growth.
- City of Milan’s Civil Protection Department: During the COVID-19 pandemic, DXC and ServiceNow assisted in managing the receipt and distribution of personal protective equipment efficiently.
Expanding expertise through certifications and advisory roles
Globally, DXC boasts over 2,000 ServiceNow certifications and more than 1,300 accreditations. The company continues to enhance its workforce through a dedicated ServiceNow Training Academy. DXC also serves on ServiceNow’s AI Product Advisory Board, providing feedback to shape future AI innovations.
This extended partnership solidifies DXC’s position as a trusted partner for AI transformation while reinforcing ServiceNow’s mission to make AI accessible and impactful for businesses globally.
