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Customer Experience
67 Articles
Technology11 December 2025
Google extends repair and warranty programme for Pixel 9 Pro and Fold devices
Google extends repair and warranty programmes for Pixel 9 Pro, Pixel 9 Pro...
Business8 December 2025
2026 Predictions Part 1: The five forces reshaping Asia’s digital economy
Five forces are redefining Asia’s digital economy in 2026, from AI...
Business4 November 2025
Singapore consumers most digitally impatient in APJ, Twilio study finds
Twilio’s study finds Singapore consumers are the most digitally impatient...
Business3 November 2025
Future-proofing resilience for business continuity
Multi-cloud and event-driven architecture are redefining resilience by...
Business30 October 2025
Tata Communications and NiCE partner to modernise global contact centres with AI-driven customer engagement
Tata Communications partners with NiCE to deliver AI-powered customer...
Business24 October 2025
Splunk report highlights observability as key driver for AI adoption and business innovation
Splunk’s 2025 report shows observability driving productivity, revenue,...
Business16 October 2025
Veeam launches new data cloud platform for managed service providers
Veeam launches Data Cloud for MSPs, a new SaaS platform that simplifies...
Business14 October 2025
Salesforce launches Agentforce 360 to power the era of the agentic enterprise
Salesforce launches Agentforce 360, an AI platform designed to boost human...
Business14 October 2025
Singlife partners with Salesforce to launch AI agent for customer service
Singlife partners with Salesforce to launch an AI agent that enhances...
Business2 October 2025
Globe Business enhances customer experience with AI-driven Salesforce solutions
Globe Business uses Salesforce AI to cut service workload by 34% and...