Technology
AI expected to resolve nearly half of customer service cases in Singapore by 2027, data shows
AI could handle 41 percent of customer service cases in Singapore by 2027, reshaping service operations and career paths.
Business
2026 Predictions Part 2: From AI ambition to operational reality in Asia
Asia’s AI momentum meets reality in 2026, as execution, trust, resilience, and governance replace ambition as the true constraints.
Business
Enterprise AI adoption accelerates as organisations deepen workflow integration
A new OpenAI report shows rapid global growth in enterprise AI, rising productivity gains, and a widening gap between leading and lagging adopters.
Technology
Google extends repair and warranty programme for Pixel 9 Pro and Fold devices
Google extends repair and warranty programmes for Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold devices.
Business
2026 Predictions Part 1: The five forces reshaping Asia’s digital economy
Five forces are redefining Asia’s digital economy in 2026, from AI adoption and data sovereignty to new security and workforce demands.
Business
Singapore consumers most digitally impatient in APJ, Twilio study finds
Twilio’s study finds Singapore consumers are the most digitally impatient in APJ, demanding faster, human-led customer support.
Business
Future-proofing resilience for business continuity
Multi-cloud and event-driven architecture are redefining resilience by helping enterprises maintain seamless operations through global outages.
Business
Tata Communications and NiCE partner to modernise global contact centres with AI-driven customer engagement
Tata Communications partners with NiCE to deliver AI-powered customer engagement solutions for global contact centres.
Business
Splunk report highlights observability as key driver for AI adoption and business innovation
Splunk’s 2025 report shows observability driving productivity, revenue, and innovation while shaping AI readiness across organisations.
