Business
AI adoption rises in Singapore, but customer experience still lags
Twilio report finds Singapore brands using AI to boost engagement, but most customers still feel misunderstood.
Business
BIG Caring Group adopts RISE with SAP on AWS to transform pharmacy retail in Malaysia
BIG Caring Group selects RISE with SAP on AWS to unify operations, improve customer experience, and drive innovation across 500 stores.
Business
Twilio and Microsoft announce strategic partnership to boost conversational AI adoption
Twilio partners with Microsoft to accelerate enterprise conversational AI through Azure AI Foundry and customer engagement innovation.
Business
StarHub strengthens enterprise services with new Cisco certifications
StarHub earns Cisco Premier Provider and Webex CC Specialisation, boosting enterprise IT and customer engagement capabilities.
Business
Evento Seguro simplifies insurance access for event organisers in Brazil
Evento Seguro by Chubb makes event insurance easier for Brazilian organisers through a digital platform by Sympla and discovermarket.
Business
Trust in digital services drops as privacy concerns drive consumers away
Most Singapore consumers have abandoned brands over data privacy fears, according to Thales’ 2025 Digital Trust Index.
Business
Singapore service wait times hit 40 million hours as frustration grows
Singaporeans spent 40 million hours on hold in 2024, with rising service delays and growing support for AI and self-service tools.
Business
Adobe: Redefining digital marketing in APAC through AI and privacy-first personalisation
Discover how Adobe helps APAC brands tackle data privacy, localise content, and embrace AI-driven marketing in a cookieless future.
Business
Adobe expands GenStudio to help marketing and creative teams meet growing content demands with AI
Adobe upgrades GenStudio with AI-powered tools and integrations to help teams scale content creation and streamline marketing workflows.
