Business
Salesforce introduces Agentforce: AI driving customer success
Salesforce unveils Agentforce, an AI platform that enables businesses to deploy autonomous agents for greater efficiency and customer success in service and sales.
Business
Generative AI emerges as a top priority for Singapore C-suite executives
New Salesforce survey shows 87% of Singapore C-suite leaders rank generative AI as a top business priority, despite challenges in adoption.
Business
Salesforce debuts new AI sales agents to enhance team efficiency
Salesforce introduces two AI sales agents, Einstein SDR and Sales Coach, to automate sales processes and provide personalised training, available from October 2024.
Business
Salesforce report highlights challenges for Singapore’s sales professionals
Salesforce's new report reveals the challenges faced by sales professionals in Singapore, including adapting to customer expectations and integrating AI technology.
Business
Salesforce and Workday announce strategic partnership for AI-driven employee services
Salesforce and Workday partner to launch an AI employee service agent, enhancing workplace productivity with advanced AI integration and streamlined data access.
Business
Salesforce unveils revolutionary AI service agent
Salesforce's new Einstein Service Agent uses AI to transform chatbot interactions, providing autonomous, efficient customer service 24/7.
Business
Lion Parcel collaborates with Salesforce to revolutionise customer service using AI
Lion Parcel partners with Salesforce to enhance customer service in Indonesia, cutting resolution times by 73% through AI integration.
Technology
Salesforce unveils the first global LLM benchmark for CRM
Salesforce launches the first LLM benchmark for CRM, providing a strategic tool to evaluate AI performance in accuracy, cost, speed, and trust for business…
Technology
The evolving role of AI in consumer electronics and enterprise solutions
Explore how AI is transforming both consumer electronics and enterprise solutions, highlighting the symbiotic relationship that drives innovation and efficiency across sectors.
