Monday, 23 June 2025
31 C
Singapore
34 C
Thailand
24.1 C
Indonesia
28.3 C
Philippines

Salesforce unveils new AI innovations for improved productivity

Salesforce introduces new AI features in Slack and Tableau, with autonomous AI agents helping businesses boost productivity across various sectors.

Salesforce has introduced a range of autonomous AI innovations to boost productivity across its ecosystem. These updates include advancements in its well-known platforms, Slack and Tableau, designed to help businesses streamline tasks and enhance employee efficiency.

The latest innovations aim to improve employee workflows by embedding AI agents that assist in performing various business tasks. These autonomous AI agents, collectively known as Agentforce, are integrated into different areas such as service, sales, marketing, and commerce.

Industry-specific AI solutions

Salesforce’s Industries AI provides over 100 pre-built and customisable AI capabilities designed to address the unique challenges of different sectors. Industries AI is embedded across all 15 of Salesforce’s industry clouds, offering businesses AI solutions that can be tailored to their specific needs.

Businesses face significant pressure to adopt AI quickly, with executive urgency around AI growing by 700% in the last six months. However, creating and training AI models can be prohibitively expensive, costing up to US$100 million in some cases. Salesforce addresses this challenge by offering ready-to-use AI tools that help businesses reduce time-consuming tasks.

The Industries AI system also enables companies to use industry-specific data models, such as health records or telematics systems, to generate relevant and meaningful insights. Additionally, Salesforce launched the AI Use Case Library, offering over 100 use cases for its AI capabilities, providing businesses with detailed resources to deploy AI in their operations.

Salesforce’s Agentforce agents are also set to expand their reach into various industries soon, offering companies an easy way to set up autonomous agents that work around the clock to handle industry-specific tasks.

Enhancements in Tableau Einstein and Slack

Tableau Einstein, the AI-powered version of Salesforce’s data visualisation platform, offers new features to speed up the process of turning data into actionable insights. This latest release includes autonomous agents designed to assist users in understanding their data and making decisions in real time.

Tableau Einstein allows users to interact with their data through natural language, making data analysis more accessible. With agents like Tableau Agent and Pulse, users can receive AI-generated insights and visualisations directly in the applications they work with. Tableau’s new features include a composable architecture, enabling businesses to build customised analytical tools that integrate across different departments and workflows.

Slack, another key platform within the Salesforce ecosystem, has also received major AI-driven updates. The latest Slack features are designed to bring company data, AI agents, and automation into one unified workspace. Agentforce is now available within Slack, enabling users to engage with data and complete tasks directly within the platform.

The platform will also support third-party AI agents, including those from Adobe and Anthropic, which can be deployed in the same secure environment. New features, such as improved search capabilities and simplified automation, help teams work more effectively. Slack templates are also available, offering pre-built workflows to help departments execute tasks faster.

A new era of AI in the workplace

Commenting on these innovations, Gavin Barfield, Vice President & Chief Technology Officer at Salesforce ASEAN, said, “We are moving into a new world of autonomous AI with agents augmenting humans at work. Salesforce is helping ASEAN businesses, regardless of their size and industry, capture the AI opportunity with our next-generation autonomous AI innovations across the ecosystem.”

By incorporating AI agents directly into workflows, Salesforce aims to provide businesses with tools that can significantly increase productivity while maintaining the reliability of trusted data. The new AI-driven features are expected to help organisations across various sectors boost efficiency and achieve greater success.

Hot this week

AI to play a key role in Healthier SG’s next phase of preventive care

AI may help doctors predict diseases early as part of Singapore’s Healthier SG programme, with apps offering personal health advice.

Alibaba Cloud to open second data centre in South Korea by end-June

Alibaba Cloud will open a second data centre in South Korea by end-June 2025 to support growing demand for AI and cloud services.

Adobe Firefly expands to iOS and Android, boosting mobile creativity

Adobe’s Firefly app is now available on iOS and Android. It brings AI-powered image and video tools to your phone and supports third-party models.

Huawei’s home-grown AI chips now beat Nvidia in key performance test

Huawei’s Ascend-based CloudMatrix system beats Nvidia’s H800 chips in AI benchmark, proving China’s growing chip strength.

Steam introduces new accessibility features to improve your gaming experience

Steam beta adds UI scaling, high contrast mode, screen reader support, and colour filters to make gaming more accessible for all.

How Asia’s innovation is reshaping the global economy

Asia is becoming a global innovation powerhouse, driving sustainable growth through AI, clean energy, and deep tech ecosystems.

Adobe launches LLM Optimizer as AI replaces search engines in content discovery

Adobe unveils LLM Optimizer to help brands appear in AI chats like ChatGPT as AI becomes the new way people discover and shop.

Rising Chinese PC brand iSoftStone is on track to overtake Apple and HP

Due to fast growth in the education and gaming sectors, Chinese PC maker iSoftStone is set to overtake Apple and HP in China.

The Blood of Dawnwalker lets you step into a dark, vampire-filled world

Explore the dark world of The Blood of Dawnwalker, a vampire RPG set in 14th-century Europe that will be released for PC and consoles in 2026.

Related Articles

Popular Categories