If you’ve been eyeing the new Sony Xperia 1 VII, you may need to wait a little longer. Sony has temporarily suspended the sale of its latest flagship phone in Singapore, Japan, Hong Kong, and Taiwan. This decision follows reports from users that the phone randomly shuts down or reboots during use, and in some cases, it fails to turn back on at all.
According to Sony’s official support page, this unexpected issue is serious enough for the company to take action. As a precaution, sales in these four regions have been paused while Sony works to resolve the issue. If you already own the Xperia 1 VII, you may also experience these power-related issues. But don’t worry — Sony has provided guidance on what to do if this happens to you.
How to fix the issue if you’re affected
If your Xperia 1 VII suddenly turns off or restarts on its own, Sony recommends a simple step to bring it back to life. Press and hold the power button and the volume up button simultaneously for approximately 20 seconds. This will perform a “force restart” that may help restore the phone to working condition.
Sony also encourages all users to install the latest software update, which may contain improvements to reduce or prevent these unexpected shutdowns. Keeping your phone up to date could help avoid the issue altogether.
This isn’t the first time a major phone launch has encountered a setback, but Sony’s swift action demonstrates a commitment to resolving the issue before it affects more users. Still, it’s disappointing news for fans hoping to get their hands on the new device.
Promotional bundles were paused along with sales
Before the suspension, Sony had been actively promoting the Xperia 1 VII, particularly in Singapore. An attractive early-bird promotion accompanied the launch. Customers who pre-ordered the phone received a colour-matched phone case valued at S$50, along with a pair of premium Sony WH-1000XM5 headphones — a top-tier accessory known for its noise-cancelling capabilities.
The phone itself is priced at S$1,989, making it one of Sony’s most premium offerings to date. Designed for those who value photography, entertainment, and productivity in a single device, the Xperia 1 VII has generated strong interest since its launch.
However, potential buyers will now need to wait for an update from Sony on when sales will resume. There’s been no word yet on a revised launch date or how the suspension will affect warranty support or ongoing promotions.
What’s next for Xperia 1 VII buyers?
For now, you’re advised to hold off on purchasing the Xperia 1 VII, at least in the affected regions. If you’ve already purchased one and are experiencing issues, try performing a force restart and ensure your phone’s software is fully updated. If the problems persist, it is best to contact Sony’s customer service directly for further assistance.
Sony hasn’t issued a global recall or refund policy. Still, this temporary pause indicates that the company is aware of the issue and is taking steps to ensure quality before resuming sales. If you’re waiting to buy the phone, stay tuned to official Sony channels for the latest updates.
