Meta is introducing a software update for its AI glasses after identifying a rare issue that can make some devices unusually warm when exposed to moisture. The company says the problem affects only a small number of devices. Still, it encourages all users of its Meta-branded glasses to install the latest software version to help prevent further incidents.
Alongside the update, Meta is offering free replacement glasses to customers who experience the issue. The company has also begun notifying users about the problem and explaining what to do if their devices shut down unexpectedly.
Software update targets moisture-related heating issue
Meta has confirmed that it has developed a software update to address a problem involving moisture entering certain AI glasses and causing them to become too warm. Although the company has not officially described the issue as overheating, its explanation suggests that the devices may automatically shut down when their temperature reaches a certain level.
A Meta spokesperson described the problem as uncommon and said it had affected only a small number of devices.
“We’ve implemented a software update to fix a rare issue that caused a small number of Meta Glasses to get too warm when moisture entered the device,” a Meta spokesperson said in a statement. “It works similarly to a phone shutting off automatically when it needs to cool down. If people experience this, they can contact Meta Customer Service for a replacement.”
The company has started informing customers about the update, which is being distributed across its Meta-branded glasses range. The affected product family includes the Adventurer, Fury, Starfire, Nova and Capri models.
However, Meta has clarified that its Oakley and Ray-Ban smart glasses are not affected by the reported problem. This distinction matters for customers who own different products in the company’s growing wearable technology portfolio.
The software update is intended to address the behaviour when moisture enters the device, rather than requiring customers to make physical changes to their glasses. Meta is encouraging users to install the latest version even if they haven’t experienced unusual heating or unexpected shutdowns.
Sweat and moisture may trigger unexpected shutdowns
Details shared in an email to customers, reported by 9to5Google, indicate that excessive moisture or sweat entering the glasses may trigger the issue. This raises questions about how the affected devices handle water exposure during everyday activities, especially given their advertised moisture resistance.
According to Meta, all its AI glasses carry an IPX4 water-resistance rating. This classification means the devices are designed to withstand splashes of water from different directions, making them suitable for situations such as being caught in light rain while wearing them.
However, water resistance does not mean that a device is completely waterproof. Excessive moisture, or prolonged contact with water or sweat entering vulnerable areas, may still cause problems, depending on the device’s design and condition.
The latest reports suggest that even products designed to handle everyday environmental exposure can encounter unexpected issues when moisture reaches their internal components. For wearable technology, this is particularly relevant because the devices are worn directly on the body and may regularly come into contact with perspiration.
Meta has not disclosed the total number of affected glasses or explained exactly how moisture enters the devices. It has also not provided further technical details about the circumstances that cause the temperature increase.
Customers who experience an unexpected shutdown because of the issue should receive a push notification on their glasses. The notification will direct them to Meta’s customer support service, where they can seek assistance and arrange a replacement if their device is affected.
The company says eligible customers will receive a replacement pair at no additional cost. This gives users an option if their glasses continue to experience the moisture-related problem despite the software update.
Meta urges all users to install software version 130
While the company describes the problem as rare, Meta is recommending that everyone with a pair of Meta Glasses install software version 130. The update is intended to improve device performance and address the issue that causes some glasses to become too warm when moisture enters them.
Users can install the update through the Meta AI mobile application. They need to open the app, navigate to Settings, select Glasses and then choose Updates to check for the latest available software.
The company is distributing version 130 gradually, so it may not appear for every customer immediately. Meta says the rollout is expected to take some time, with the update potentially taking around a day to reach all users.
Customers who do not see the new version immediately may need to check again later. Keeping the glasses connected to the application and checking the software settings will help users determine when the update becomes available for their devices.
The incident highlights some of the challenges technology companies face as they expand wearable devices with cameras, microphones and artificial intelligence features. Unlike smartphones, smart glasses face different environmental conditions throughout the day, including rain, humidity, heat, and perspiration.
As AI-powered eyewear becomes more widely adopted, reliability and resistance to everyday conditions will remain important considerations for manufacturers. Meta’s response combines a software fix with a replacement programme, although the full extent of the issue remains unclear.
For now, the company is advising users to install version 130 and contact customer support if their glasses unexpectedly shut down because of moisture-related heating.
Meta is offering a free replacement to customers whose glasses experience the reported issue as it rolls out the software update across its branded eyewear range.
