Business
Tata Communications and NiCE partner to modernise global contact centres with AI-driven customer engagement
Tata Communications partners with NiCE to deliver AI-powered customer engagement solutions for global contact centres.
Business
Splunk report highlights observability as key driver for AI adoption and business innovation
Splunk’s 2025 report shows observability driving productivity, revenue, and innovation while shaping AI readiness across organisations.
Business
Veeam launches new data cloud platform for managed service providers
Veeam launches Data Cloud for MSPs, a new SaaS platform that simplifies data resilience, strengthens security, and helps providers scale services.
Business
Salesforce launches Agentforce 360 to power the era of the agentic enterprise
Salesforce launches Agentforce 360, an AI platform designed to boost human potential and transform how businesses work in the age of AI.
Business
Singlife partners with Salesforce to launch AI agent for customer service
Singlife partners with Salesforce to launch an AI agent that enhances customer service response times and efficiency.
Business
Globe Business enhances customer experience with AI-driven Salesforce solutions
Globe Business uses Salesforce AI to cut service workload by 34% and improve customer experience with faster, personalised support.
Business
Indiana Farm Bureau Insurance modernises digital operations with Solace platform
Indiana Farm Bureau Insurance adopts Solace’s event-driven integration platform to improve data flow, efficiency, and customer service.
Technology
Saudia opens second experience store in Jeddah
Saudia has opened its second Experience Store in Jeddah, offering travellers advanced digital services, personalised support, and exclusive merchandise.
Business
8×8 and Modica Group bring seamless mobile video experiences to APAC
8x8 and Modica Group partner to deliver seamless mobile-first video CX across Asia-Pacific, starting with secure video integration.
