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Customer Experience

57 Articles

How hybrid buying experiences merge digital and physical sales channels

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By Simon Cohen

Business28 July 2025

How hybrid buying experiences merge digital and physical sales channels

Discover how brands like Nike, Sephora, Zara, Target, and Starbucks are...

How will AI integration transform industries in 2025

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By Simon Cohen

Business7 July 2025

How will AI integration transform industries in 2025?

AI is transforming industries in 2025 through innovation, efficiency, and...

Roojai boosts sales and customer experience with Salesforce platform

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By Nurin Sofia

Business19 June 2025

Roojai boosts sales and customer experience with Salesforce platform

Roojai nearly doubles sales per agent using Salesforce to power its...

AI adoption rises in Singapore, but customer experience still lags

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By Nurin Sofia

Business4 June 2025

AI adoption rises in Singapore, but customer experience still lags

Twilio report finds Singapore brands using AI to boost engagement, but...

BIG Caring Group adopts RISE with SAP on AWS to transform pharmacy retail in Malaysia - The Star

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By Nurin Sofia

Business4 June 2025

BIG Caring Group adopts RISE with SAP on AWS to transform pharmacy retail in Malaysia

BIG Caring Group selects RISE with SAP on AWS to unify operations, improve...

Twilio and Microsoft announce strategic partnership to boost conversational AI adoption

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By Nurin Sofia

Business15 May 2025

Twilio and Microsoft announce strategic partnership to boost conversational AI adoption

Twilio partners with Microsoft to accelerate enterprise conversational AI...

StarHub strengthens enterprise services with new Cisco certifications

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By Nurin Sofia

Business16 April 2025

StarHub strengthens enterprise services with new Cisco certifications

StarHub earns Cisco Premier Provider and Webex CC Specialisation, boosting...

Evento Seguro simplifies insurance access for event organisers in Brazil

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By Nurin Sofia

Business2 April 2025

Evento Seguro simplifies insurance access for event organisers in Brazil

Evento Seguro by Chubb makes event insurance easier for Brazilian...

Trust in digital services drops as privacy concerns drive consumers away

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By Nurin Sofia

Business26 March 2025

Trust in digital services drops as privacy concerns drive consumers away

Most Singapore consumers have abandoned brands over data privacy fears,...

Singapore service wait times hit 40 million hours as frustration grows

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By Nurin Sofia

Business24 March 2025

Singapore service wait times hit 40 million hours as frustration grows

Singaporeans spent 40 million hours on hold in 2024, with rising service...

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