Johnson Controls has released a new commissioned study, conducted by Forrester Consulting, which quantifies the Total Economic Impact of its OpenBlue smart building platform. The results show that a composite organisation using OpenBlue and FM:Systems solutions could achieve up to a 155% return on investment (ROI) over three years, along with significant cost savings and operational benefits.
OpenBlue is an AI-enhanced smart building platform that provides real-time data visibility, tailored energy-saving recommendations, and improved building management. With its integration of FM:Systems solutions, the platform offers an expanded view of workplace performance and enables better-informed real estate decisions.
According to the study, OpenBlue’s AI-driven features have the potential to deliver energy savings of up to 10%, cut chiller maintenance by 67%—saving around US$1.5 million over three years—and result in rental premiums of up to 7%, translating to a present value of US$3.2 million. The study also found that the payback period for the investment could be as short as eight months.
Customers report improved energy efficiency and clearer building insights
The study, which was based on interviews with five decision-makers experienced in using OpenBlue and FM:Systems, reflects the outcomes for a modelled real estate organisation managing 50 million square feet and employing 1,800 staff. The findings are compiled into a Total Economic Impact framework, designed to help companies assess the financial and operational impact of investing in smart building technology.
Vijay Sankaran, Chief Digital and Information Officer at Johnson Controls, commented on the findings, stating, “We believe the findings speak for themselves: Our OpenBlue and FM:Systems solutions not only lower operating costs, but also optimise energy use – a win, win. By enhancing energy efficiency and reducing carbon emissions, we’re helping our customers achieve their sustainability goals and also improve their bottom line.”
A customer interviewed in the study shared how the platform identified energy wastage through out-of-hours lighting, which was costing US$17,000 per floor. “OpenBlue has saved us up to 10% on our energy costs,” the customer said. “Without that insight, we wouldn’t have been able to take action to reduce those expenses and that energy waste.”
Another user highlighted the holistic support the platform offers: “Not only is Johnson Controls supplying the critical, backbone items of facilities management, like chillers, fire, security, and automation, but by adding a management layer on top of these, they have provided consistency and solid support.”
Enhanced AI capabilities drive automation and user experience
Johnson Controls expanded its AI capabilities in November 2024, introducing new features to the OpenBlue Enterprise Manager suite. These include generative AI tools that suggest energy-saving initiatives, more autonomous building controls, and a refined user experience designed to improve accessibility and personalisation.
The platform also offers enhanced monitoring of indoor air quality and sensor analytics, reinforcing its support for healthier, more responsive building environments. FM:Systems has similarly integrated generative AI into its FMS:Insights Analytics platform, enabling users to query occupancy and utilisation data using natural language.
These updates reflect Johnson Controls’ long-standing focus on innovation. With over 8,000 active patents and US$3 billion invested in engineering, research and development over the past ten years, the company continues to shape the future of smart and sustainable buildings.
