Genspark uses Twilio to power global AI calling agent

Genspark has announced that its Call for Me AI agent is powered by Twilio Programmable Voice, enabling the platform to place real-time phone calls on behalf of users across more than 40 countries. The integration allows Genspark’s AI to handle phone-based tasks end to end, covering both everyday personal errands and business-critical workflows such as customer service enquiries.

Positioned as an all-in-one AI workspace for global knowledge workers, Genspark is designed to move beyond text-based assistance. By combining AI decision-making with live voice connectivity, the Call for Me agent allows users to delegate tasks that still rely heavily on phone calls, often involving long wait times, language barriers, or fragmented processes. The system converts a user’s intent into action by making the call, holding the conversation, and returning a structured summary of the outcome.

The use of Twilio’s global voice infrastructure provides the communications backbone required to make these interactions reliable at scale. With access to international telephony and local connectivity, Genspark can offer multilingual support and consistent call quality, regardless of where the call is placed or received. This approach aims to remove one of the most persistent bottlenecks in modern workflows, where critical tasks remain tied to manual phone communication.

Turning AI from text generation into real-world action

Call for Me is designed to address a gap left by many traditional AI platforms, which focus primarily on generating text or analysing information. Instead of stopping at recommendations or drafted messages, the agent actively engages with businesses and individuals by phone, completing tasks that would otherwise require a user to make the call themselves.

Through Twilio Programmable Voice, the AI agent can conduct real-time conversations, handle multiple languages, and manage complex scenarios such as booking appointments, making or changing reservations, gathering information, and resolving customer service issues. Users initiate the process by describing what they want to achieve, and the system manages the entire interaction, from dialling the number to delivering a clear summary of the call’s outcome.

Greg Sun, Lead Engineer for Call for Me at Genspark, said there remains a significant amount of work that still depends on phone calls, despite advances in digital communication. He noted that reliable global connectivity is essential to making AI-driven calling practical at scale, adding that the goal is to help people move faster on tasks that were previously manual, fragmented, or often avoided altogether due to the effort involved.

By focusing on action rather than output alone, Genspark is positioning Call for Me as a practical extension of AI into real-world workflows. The emphasis is on reducing friction and enabling users to complete tasks that span borders, languages, and time zones without requiring direct involvement in each call.

Scaling globally with reliability and compliance

The launch and rapid growth of Genspark’s user base following the release of its Super Agent in April 2025 created significant technical challenges around telephony. Supporting outbound calls across more than 40 countries required navigating local regulations, compliance standards, and varying expectations around call quality and latency.

By consolidating global telephony onto Twilio’s programmable voice platform, Genspark was able to address these challenges through a single, compliant communications layer. The system delivers sub-second latency and consistent call quality across regions, achieving a reported 94.3 percent call success rate and 99.97 percent uptime. This approach reduces operational overhead and removes the need for Genspark’s engineering teams to manage multiple carrier integrations or regional regulatory complexities.

Robert Woolfrey, Vice President at Twilio, said phone calls remain one of the fastest and most reliable ways to reach businesses worldwide. He highlighted that AI-driven calling can help users move from questions to outcomes more quickly and with greater confidence, while supporting a new generation of intelligent, voice-based experiences that scale across countries and languages.

Since integrating Twilio Programmable Voice, Genspark has recorded 180,000 unique users globally and up to 800 outbound calls per day. Around 23 percent of these calls make use of real-time language translation, underlining the role of AI calling in enabling cross-border communication. Looking ahead, Genspark is developing additional business-focused features that will allow organisations to automate voice-based workflows for customer engagement, sales follow-ups, and operational processes at scale.