US-based Agora has announced a strategic partnership with Singapore’s WIZ.AI to offer enterprises an integrated, multilingual AI solution for customer engagement. The joint offering combines Agora’s real-time communication platform with WIZ.AI’s scenario-based voice AI to support high-volume automation across inbound and outbound interactions in multiple languages and dialects.
The partnership aims to help businesses meet rising consumer expectations for personalisation while reducing costs and improving operational efficiency. With conversational AI becoming a priority for sectors like financial services, telecommunications, and retail, the new solution supports scalable automation across diverse customer touchpoints.
Addressing growing automation needs
The collaboration brings together Agora’s ultra-low-latency infrastructure and intelligent communication tools with WIZ.AI’s contextual voice AI systems, which are already used by leading banks, insurers, and telecom operators in Southeast Asia. The integration allows enterprises to implement AI agents that can manage natural, real-time conversations reliably, even in network-challenged environments.
According to a Gartner forecast, agentic AI will resolve 80% of common customer service issues by 2029 without the need for human involvement. This shift is expected to reduce operational costs by up to 30%, underscoring the demand for advanced AI solutions capable of supporting natural interactions at scale.
Agora’s CEO and Co-founder Tony Zhao said the partnership with WIZ.AI brings practical benefits to enterprises navigating complex customer engagement needs. “Our collaboration is about delivering AI agents that are reliable, multilingual, and capable of real-time communication even under challenging network conditions. Enterprises can use this technology to enhance service levels while managing operational costs,” Zhao said.
Supporting natural conversations in local languages
WIZ.AI’s technology plays a critical role in enabling AI agents to understand regional languages and conversational contexts. The company’s voice AI can respond flexibly to customer input, handle interruptions, and adapt in real time—making it suitable for diverse, real-world use cases.
Jennifer Zhang, President and Co-founder of WIZ.AI, highlighted how the solution moves beyond simple scripted automation. “Businesses want automation that goes beyond basic scripts. Together, we enable AI agents that understand context, can interrupt and adapt mid-conversation, and provide consistent service across regions,” Zhang said.
The AI agents are designed to reduce the load on human agents by handling routine customer queries and outbound campaigns, without compromising user experience. This approach is especially relevant in industries where customer interaction volume is high, and service consistency is key to competitive differentiation.
Building for developers and enterprises
Developers using Agora’s conversational AI tools can integrate any large language model into real-time voice agents. Features include intelligent interruption handling and low-latency response, while WIZ.AI’s technology ensures localisation and context-awareness. This supports enterprise-grade deployment across multilingual markets, from Southeast Asia to other global regions.
