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Tag: Customer Experience

Enterprise AI adoption accelerates as organisations deepen workflow integration

A new OpenAI report shows rapid global growth in enterprise AI, rising productivity gains, and a widening gap between leading and lagging adopters.

Google extends repair and warranty programme for Pixel 9 Pro and Fold devices

Google extends repair and warranty programmes for Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold devices.

2026 Predictions Part 1: The five forces reshaping Asia’s digital economy

Five forces are redefining Asia’s digital economy in 2026, from AI adoption and data sovereignty to new security and workforce demands.

Singapore consumers most digitally impatient in APJ, Twilio study finds

Twilio’s study finds Singapore consumers are the most digitally impatient in APJ, demanding faster, human-led customer support.

Future-proofing resilience for business continuity

Multi-cloud and event-driven architecture are redefining resilience by helping enterprises maintain seamless operations through global outages.

Tata Communications and NiCE partner to modernise global contact centres with AI-driven customer engagement

Tata Communications partners with NiCE to deliver AI-powered customer engagement solutions for global contact centres.

Splunk report highlights observability as key driver for AI adoption and business innovation

Splunk’s 2025 report shows observability driving productivity, revenue, and innovation while shaping AI readiness across organisations.

Veeam launches new data cloud platform for managed service providers

Veeam launches Data Cloud for MSPs, a new SaaS platform that simplifies data resilience, strengthens security, and helps providers scale services.

Salesforce launches Agentforce 360 to power the era of the agentic enterprise

Salesforce launches Agentforce 360, an AI platform designed to boost human potential and transform how businesses work in the age of AI.

Singlife partners with Salesforce to launch AI agent for customer service

Singlife partners with Salesforce to launch an AI agent that enhances customer service response times and efficiency.

Globe Business enhances customer experience with AI-driven Salesforce solutions

Globe Business uses Salesforce AI to cut service workload by 34% and improve customer experience with faster, personalised support.

Indiana Farm Bureau Insurance modernises digital operations with Solace platform

Indiana Farm Bureau Insurance adopts Solace’s event-driven integration platform to improve data flow, efficiency, and customer service.