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Tag: Customer Experience

Most Singapore retailers adopt AI but trust remains low

Nearly all Singapore retailers are adopting AI, but only 10% trust it to work independently, monday.com research finds.

Adyen: How fragmented cross-border payments are hindering ASEAN’s growth potential

Fragmented cross-border payments are slowing Southeast Asia’s digital growth. Adyen’s Ben Wong explains how AI, unified platforms, and regional initiatives are reshaping the future of payments in ASEAN.

Speeding up success by bringing sales and marketing together

Why alignment between sales and marketing is key to driving faster, more efficient B2B growth.

Docusign unveils AI-powered contract tools at Singapore Momentum event

Docusign launches AI-powered agreement tools at Momentum Singapore to speed up contracts and strengthen compliance in Asia-Pacific.

Verizon study reveals customer preference for human service over AI in CX

Verizon report finds customers prefer human-led service over AI, urging businesses to use technology to enhance, not replace, human CX.

Samsung opens Business Experience Studio in Singapore for enterprise innovation

Samsung opens its Business Experience Studio in Singapore to help businesses explore tailored digital solutions using its latest technologies.

How hybrid buying experiences merge digital and physical sales channels

Discover how brands like Nike, Sephora, Zara, Target, and Starbucks are transforming retail through hybrid buying experiences, merging digital convenience with in-store engagement for seamless shopping journeys.

How will AI integration transform industries in 2025?

AI is transforming industries in 2025 through innovation, efficiency, and new business models. Explore key tech investments, sector impacts, and future trends.

Roojai boosts sales and customer experience with Salesforce platform

Roojai nearly doubles sales per agent using Salesforce to power its end-to-end digital insurance platform and customer experience.

AI adoption rises in Singapore, but customer experience still lags

Twilio report finds Singapore brands using AI to boost engagement, but most customers still feel misunderstood.

BIG Caring Group adopts RISE with SAP on AWS to transform pharmacy retail in Malaysia

BIG Caring Group selects RISE with SAP on AWS to unify operations, improve customer experience, and drive innovation across 500 stores.

Twilio and Microsoft announce strategic partnership to boost conversational AI adoption

Twilio partners with Microsoft to accelerate enterprise conversational AI through Azure AI Foundry and customer engagement innovation.