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Tag: Customer Experience

Singapore consumers most digitally impatient in APJ, Twilio study finds

Twilio’s study finds Singapore consumers are the most digitally impatient in APJ, demanding faster, human-led customer support.

Future-proofing resilience for business continuity

Multi-cloud and event-driven architecture are redefining resilience by helping enterprises maintain seamless operations through global outages.

Tata Communications and NiCE partner to modernise global contact centres with AI-driven customer engagement

Tata Communications partners with NiCE to deliver AI-powered customer engagement solutions for global contact centres.

Splunk report highlights observability as key driver for AI adoption and business innovation

Splunk’s 2025 report shows observability driving productivity, revenue, and innovation while shaping AI readiness across organisations.

Veeam launches new data cloud platform for managed service providers

Veeam launches Data Cloud for MSPs, a new SaaS platform that simplifies data resilience, strengthens security, and helps providers scale services.

Salesforce launches Agentforce 360 to power the era of the agentic enterprise

Salesforce launches Agentforce 360, an AI platform designed to boost human potential and transform how businesses work in the age of AI.

Singlife partners with Salesforce to launch AI agent for customer service

Singlife partners with Salesforce to launch an AI agent that enhances customer service response times and efficiency.

Globe Business enhances customer experience with AI-driven Salesforce solutions

Globe Business uses Salesforce AI to cut service workload by 34% and improve customer experience with faster, personalised support.

Indiana Farm Bureau Insurance modernises digital operations with Solace platform

Indiana Farm Bureau Insurance adopts Solace’s event-driven integration platform to improve data flow, efficiency, and customer service.

Saudia opens second experience store in Jeddah

Saudia has opened its second Experience Store in Jeddah, offering travellers advanced digital services, personalised support, and exclusive merchandise.

8×8 and Modica Group bring seamless mobile video experiences to APAC

8x8 and Modica Group partner to deliver seamless mobile-first video CX across Asia-Pacific, starting with secure video integration.

Sony launches My Sony Experience Portal in Singapore

Sony launches the My Sony Experience Portal in Singapore, a one-stop hub for learning, support, and personalised customer engagement.