Wednesday, 11 June 2025
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Tag: Customer Experience

AI adoption rises in Singapore, but customer experience still lags

Twilio report finds Singapore brands using AI to boost engagement, but most customers still feel misunderstood.

BIG Caring Group adopts RISE with SAP on AWS to transform pharmacy retail in Malaysia

BIG Caring Group selects RISE with SAP on AWS to unify operations, improve customer experience, and drive innovation across 500 stores.

Twilio and Microsoft announce strategic partnership to boost conversational AI adoption

Twilio partners with Microsoft to accelerate enterprise conversational AI through Azure AI Foundry and customer engagement innovation.

StarHub strengthens enterprise services with new Cisco certifications

StarHub earns Cisco Premier Provider and Webex CC Specialisation, boosting enterprise IT and customer engagement capabilities.

Evento Seguro simplifies insurance access for event organisers in Brazil

Evento Seguro by Chubb makes event insurance easier for Brazilian organisers through a digital platform by Sympla and discovermarket.

Trust in digital services drops as privacy concerns drive consumers away

Most Singapore consumers have abandoned brands over data privacy fears, according to Thales’ 2025 Digital Trust Index.

Singapore service wait times hit 40 million hours as frustration grows

Singaporeans spent 40 million hours on hold in 2024, with rising service delays and growing support for AI and self-service tools.

Adobe: Redefining digital marketing in APAC through AI and privacy-first personalisation

Discover how Adobe helps APAC brands tackle data privacy, localise content, and embrace AI-driven marketing in a cookieless future.

Adobe and Microsoft introduce AI marketing agents in Microsoft 365 Copilot

Adobe and Microsoft unveil AI marketing agents in Microsoft 365 Copilot, streamlining campaign creation and cross-platform collaboration.

Adobe expands GenStudio to help marketing and creative teams meet growing content demands with AI

Adobe upgrades GenStudio with AI-powered tools and integrations to help teams scale content creation and streamline marketing workflows.

Adobe introduces AI agents to Experience Cloud to improve customer experience delivery

Adobe unveils AI-powered features in Experience Cloud to help businesses deliver personalised customer journeys and better digital performance.

Adobe partners with AWS and Amazon Ads to help brands improve customer experience

Adobe and AWS team up to offer AI-powered tools that help brands personalise customer experiences and streamline creative workflows.