Monday, 20 October 2025
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Tag: Customer Experience

Veeam launches new data cloud platform for managed service providers

Veeam launches Data Cloud for MSPs, a new SaaS platform that simplifies data resilience, strengthens security, and helps providers scale services.

Salesforce launches Agentforce 360 to power the era of the agentic enterprise

Salesforce launches Agentforce 360, an AI platform designed to boost human potential and transform how businesses work in the age of AI.

Singlife partners with Salesforce to launch AI agent for customer service

Singlife partners with Salesforce to launch an AI agent that enhances customer service response times and efficiency.

Globe Business enhances customer experience with AI-driven Salesforce solutions

Globe Business uses Salesforce AI to cut service workload by 34% and improve customer experience with faster, personalised support.

Indiana Farm Bureau Insurance modernises digital operations with Solace platform

Indiana Farm Bureau Insurance adopts Solace’s event-driven integration platform to improve data flow, efficiency, and customer service.

Saudia opens second experience store in Jeddah

Saudia has opened its second Experience Store in Jeddah, offering travellers advanced digital services, personalised support, and exclusive merchandise.

8×8 and Modica Group bring seamless mobile video experiences to APAC

8x8 and Modica Group partner to deliver seamless mobile-first video CX across Asia-Pacific, starting with secure video integration.

Sony launches My Sony Experience Portal in Singapore

Sony launches the My Sony Experience Portal in Singapore, a one-stop hub for learning, support, and personalised customer engagement.

IBS Software and Emirates Skywards launch new loyalty platform partnership

IBS Software and Emirates Skywards launch iLoyal, a next-gen loyalty platform serving 35 million members with enhanced digital experiences.

Krungsri adopts Informatica’s AI-powered data governance to drive digital transformation

Krungsri partners with Informatica to boost data governance, strengthen compliance, and drive innovation in its push to become an AI-driven bank.

Maxicare adopts Agentforce to streamline dental authorisations

Maxicare adopts Salesforce’s Agentforce to automate dental authorisations, improving clinic efficiency and member healthcare services.

Hornbach boosts retail innovation with Solace’s real-time integration

Hornbach adopts Solace’s real-time integration platform to modernise operations, speed up data access, and enhance customer experiences.