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Customer Experience
61 Articles
Business28 January 2026
Twilio technology helps Delivery Hero cut delivery friction by over 60%
Twilio helps Delivery Hero reduce last-mile delivery friction, cutting...
Technology28 January 2026
AXS launches rewards programme across Singapore’s bill-payment network
AXS launches a rewards programme that lets users earn bill offsets and...
Business27 January 2026
2026 Predictions Part 3: Trust becomes the operating system of Asia’s digital economy
Trust replaces speed as the key constraint in Asia’s digital economy,...
Technology13 January 2026
AI expected to resolve nearly half of customer service cases in Singapore by 2027, data shows
AI could handle 41 percent of customer service cases in Singapore by 2027,...
Business9 January 2026
2026 Predictions Part 2: From AI ambition to operational reality in Asia
Asia’s AI momentum meets reality in 2026, as execution, trust, resilience,...
Business11 December 2025
Enterprise AI adoption accelerates as organisations deepen workflow integration
A new OpenAI report shows rapid global growth in enterprise AI, rising...
Technology11 December 2025
Google extends repair and warranty programme for Pixel 9 Pro and Fold devices
Google extends repair and warranty programmes for Pixel 9 Pro, Pixel 9 Pro...
Business8 December 2025
2026 Predictions Part 1: The five forces reshaping Asia’s digital economy
Five forces are redefining Asia’s digital economy in 2026, from AI...
Business4 November 2025
Singapore consumers most digitally impatient in APJ, Twilio study finds
Twilio’s study finds Singapore consumers are the most digitally impatient...
Business3 November 2025
Future-proofing resilience for business continuity
Multi-cloud and event-driven architecture are redefining resilience by...
