Zoom Communications and NVIDIA have announced a strategic collaboration to enhance enterprise AI through faster, more adaptable, and cost-efficient technologies. The partnership integrates NVIDIA’s Nemotron open technologies into Zoom’s federated AI architecture, driving the capabilities of Zoom AI Companion 3.0 across key industries such as finance, healthcare, and government.
At the centre of this advancement is Zoom’s new hybrid language model framework, which combines proprietary Small Language Models (SLMs) with fine-tuned Large Language Models (LLMs). The SLMs are designed for specific, low-latency tasks, while the LLMs handle complex reasoning. This hybrid approach aims to improve productivity, reduce latency, and deliver higher-quality AI experiences for enterprises while optimising costs.
Zoom’s latest 49-billion-parameter LLM, developed using NVIDIA’s Nemotron and NeMo tools, offers a balance between speed, cost, and accuracy. This innovation allows the AI Companion to dynamically select the most efficient model for any given task, ensuring seamless and intelligent assistance across applications.
Accelerating AI innovation and interoperability
The integration of NVIDIA’s infrastructure and AI software with Zoom’s federated AI stack is designed to improve enterprise workflows and interoperability. Zoom’s approach enables its AI Companion to interact effectively with widely used business tools such as Microsoft 365, Microsoft Teams, Google Workspace, Slack, Salesforce, and ServiceNow.
“We’ve increased our speed and enhanced lower-cost model decision making using NVIDIA GPUs and AI software stack, helping to optimise AI Companion’s core capabilities and enable faster go-to-market timelines,” said X.D. Huang, chief technology officer at Zoom. “With the help of NVIDIA Nemotron open technologies, we’re accelerating the development of our enterprise retrieval-augmented generation (RAG) capabilities, allowing AI Companion to work seamlessly with Microsoft 365, Microsoft Teams, Google Workspace, Slack, Salesforce, and ServiceNow. This partnership allows us to deliver powerful, security-focused, and scalable AI experiences to our customers at rapid speed.”
Kari Brski, vice president of generative AI software at NVIDIA, added, “The integration of NVIDIA Nemotron into Zoom AI Companion allows enterprises like NVIDIA to experience a private, powerful, and personalised work environment for enhanced productivity. Our collaboration with Zoom to bring smart and efficient AI reasoning to customers is just beginning.”
Zoom’s patent-pending federated AI approach has already demonstrated strong performance in real-time transcription, translation, and summarisation. By incorporating NVIDIA’s open model innovations, Zoom aims to further enhance reasoning accuracy and response speed across its AI applications.
Building a responsible and secure AI foundation
Zoom emphasised its commitment to responsible AI development, ensuring that privacy and security remain core to its technology strategy. The company stated that it does not use any customer-generated content—such as audio, video, chat, screen sharing, or attachments—to train its own or third-party AI models.
The collaboration also positions Zoom to support AI-driven solutions in sectors where data protection is critical. By leveraging NVIDIA’s reasoning models, Zoom plans to expand AI Companion’s ability to automate workflows, handle multistep decision-making, and improve collaboration across meetings, chats, and documents.
This partnership marks a significant step forward in bringing secure, scalable, and intelligent AI solutions to enterprises, reinforcing Zoom’s mission to build an AI-first work platform for human connection.
