You may recall that iFixit teamed up with Samsung nearly two years ago to make device repairs more accessible. However, iFixit has recently announced that it is ending this collaboration with the South Korean tech giant.
In a recent blog post, iFixit explained that it had “consistently faced obstacles” that made it question Samsung’s commitment to accessible repairs. The company highlighted several issues, including difficulty obtaining parts from local repair shops at reasonable prices and quantities, and the high cost of Samsung’s replacement parts, which often led customers to opt for device replacement rather than repair. These factors ultimately led to iFixit’s decision to end the partnership.
iFixit stated that Samsung’s approach to repairability did not align with its mission. As a result, iFixit will cease to be Samsung’s official third-party parts and tools distributor from June onwards. This decision marks a significant shift in their partnership and how consumers will access Samsung device repair services.
What this means for you
Despite the end of their direct collaboration, iFixit will still be there for you. While they won’t be developing new self-repair manuals with Samsung, they will continue to provide parts and repair kits for Samsung devices. This means you can still count on iFixit for your repair needs, even without the direct backing of Samsung.
In response to iFixit’s decision, Samsung has reiterated its unwavering commitment to you, its valued customers. They have emphasised their various repair options, including walk-in, mail-in, and on-site services. For those interested in self-repair, Samsung continues to offer certified parts, tools, and information for qualified products through SamsungParts.com, powered by Encompass.
Samsung’s stance on the partnership
Samsung’s statement expressed pride in the work done with iFixit but refrained from commenting further on the details of their partnership. Despite the end of its collaboration with iFixit, the company remains focused on providing quality and accessible device care to its customers.
This means that while the nature of the partnership has changed, you remain in control of your repair options. Whether you decide to repair your device yourself or seek professional assistance, both iFixit and Samsung offer avenues to meet your needs.
In summary, iFixit’s decision to end its partnership with Samsung underscores the challenges faced in the realm of device repairs. Despite these hurdles, both companies continue to share the goal of offering solutions aimed at making repairs more accessible and convenient for you, ensuring that your Samsung device repair needs are still met.
