Josys has unveiled a new AI-driven solution designed to transform how IT teams manage software-as-a-service (SaaS) applications. Known as Josys AI, the suite of features enhances governance, access security, and cost optimisation, aiming to remove some of the most time-consuming aspects of IT operations.
Josys AI builds on the company’s existing SaaS management platform. With a focus on real-world use cases, the latest upgrade includes automation tools that simplify identity classification, streamline contract tracking, and enhance security through intelligent policy enforcement.
Addressing complexity in IT operations
Josys AI was created for IT professionals who routinely face challenges such as fragmented application data, lengthy policy discussions, and outdated asset tracking methods. The product’s design reflects the belief that these issues can be resolved with an integrated AI approach that reduces manual effort and improves accuracy.
The system integrates directly into the existing Josys platform through several touchpoints. Upgrades to the Discovery Engine and User Graph enable these AI functions to operate natively within the infrastructure. A new AI action button will also be available across the platform, showing context-specific workflows based on the user’s current view—whether it’s user profiles, applications, or devices.
According to the company, one of the key features of Josys AI is its ability to define and monitor user access policies. By analysing SaaS usage patterns across roles and departments, the system identifies unauthorised access or unexpected changes in permissions. It can then respond automatically by blocking access, suggesting next steps for IT teams, or triggering approval workflows. This provides always-on security without the need for constant manual oversight.
Supporting identity management and reducing risk
To help organisations better manage the growing number of digital identities in use, Josys AI also automates identity classification for both human and non-human identities (NHIs). As modern IT environments increasingly rely on system-to-system communications, the number of NHIs has grown significantly. Josys AI responds to this by tagging each identity and assigning a confidence score, helping administrators prioritise which identities may need further review.
The platform also detects duplicate identities within an organisation’s SaaS stack, removing redundancies that could pose security or compliance risks.
Enhancing cost control and future plans
Beyond security and automation, Josys AI offers significant benefits in contract management. It can extract critical information—such as licence counts and renewal dates—from uploaded SaaS contracts. This data is then centralised within each app’s profile, giving IT teams a clearer view of spending and renewal schedules. As a result, organisations can negotiate with vendors more effectively and improve budget forecasting.
In the coming months, Josys plans to introduce agentic ticket resolution features. These will include IT service management (ITSM) agents that integrate with tools like Atlassian and ServiceNow. These agents will automatically identify tickets related to SaaS management that can be resolved by Josys, removing the need for manual IT intervention and reducing operational delays.
Yasukane Matsumoto, CEO of Josys, stated, “With Josys AI, we’re reimagining what SaaS management can be—intelligent, proactive, and deeply integrated into workflow automation. This launch marks a new era of operational control and security for companies managing increasingly complex SaaS ecosystems.”
