Salesforce makes Slackbot generally available as a personal AI agent for work

Salesforce has announced the general availability of a new version of Slackbot, positioning it as a personal AI agent designed to help employees work more effectively inside Slack. The launch reflects the company’s broader push towards what it describes as the agentic enterprise, where people and AI agents collaborate using shared data, workflows and conversational context.

While consumer AI tools have become commonplace, enterprise adoption has been slower due to fragmented interfaces, limited context and concerns around accuracy and trust. By embedding Slackbot directly into Slack, Salesforce aims to remove these barriers and make enterprise-grade AI a natural part of everyday work.

The new Slackbot is available to Business+ and Enterprise+ customers, with a phased rollout beginning from 13 January.

Slack as the front door to the agentic enterprise

The updated Slackbot builds on the Agentforce 360 vision first unveiled at Dreamforce, placing Slack at the centre of collaboration between humans and AI agents. Instead of asking employees to learn new systems or switch between multiple tools, Slackbot operates within Slack’s familiar interface, using natural conversation to connect people with data, knowledge and actions in real time.

Slackbot is designed to start with the context employees already have. It understands conversations, channels, files and collaborators, while respecting existing permissions and access controls. This allows it to help users find answers, organise work, create content, schedule meetings and take action without leaving Slack or installing anything new.

“Slackbot isn’t just another copilot or AI assistant. It’s the front door to the Agentic Enterprise, powered by Salesforce. This brings AI that is grounded in your company’s data, workflows, and Slack conversations, right into the flow of work. It is the crucial step to realizing the future we’ve been building toward — bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI,” said Parker Harris, co-founder of Salesforce and chief technology officer of Slack.

Slackbot is positioned as an out-of-the-box employee agent that understands how individuals and teams work. Over time, it is expected to become the main way employees interact with Agentforce and third-party agents, triggering actions and coordinating workflows through simple conversation.

Context and trust at the core of enterprise AI

Trust remains a key concern in enterprise AI adoption. Many AI tools struggle because they start with little or no understanding of a user’s work, forcing repeated explanations and creating friction. This often results in impressive technical capability but limited real-world usefulness.

Slackbot is built directly into Slack and requires no setup or training. It already understands conversations, files, channels and working relationships, and only sees what users are authorised to see. By operating within existing permissions and access controls, Slackbot aims to deliver more accurate and relevant assistance while protecting sensitive information.

The integration of Slack conversations with Salesforce customer data also allows Slackbot to support more informed decision-making. It can help users prepare for meetings, understand account health and identify next steps by bringing together discussions, documents and customer history in a single view. This approach is intended to move AI beyond speed and efficiency towards better judgement and clarity.

In daily use, Slackbot can answer questions such as locating an important file, summarising decisions or catching users up on a project. It can draft meeting notes, briefs and updates that can be refined through conversation. For managing schedules and priorities, Slackbot can help find time for meetings, surface key tasks and set reminders, reducing the need to switch between tools.

Early usage and phased rollout

Slackbot has already been used internally and by selected organisations during an early access period. Feedback highlights time savings and reduced context switching, particularly for teams handling large volumes of messages and complex collaboration.

“Slackbot is saving me, at bare minimum, 90 minutes a day. I ask it to create a canvas for a meeting tomorrow, and in 17 seconds it’s better than I could ever do. It tells me next steps, saving time and money,” said Sinan, head of Beast Games marketing at Beast Industries.

“Slackbot is like a brilliant colleague who is always available and already understands our business. Instead of switching between apps and losing my train of thought, I can stay in Slack and keep moving. It has completely changed how efficiently I work,” said Christine McHone, global enterprise TMT leader at Slalom.

Slackbot is rolling out gradually to eligible customers from 13 January. Administrators on Enterprise plans can manage or restrict access until 10 February, allowing organisations to control how the tool is introduced across teams.