monday.com rebuilds work platform around AI agents

monday.com has repositioned its work management platform as an AI Work Platform, marking what the company describes as the biggest change in its history.

The updated platform centres on AI agents built directly into monday.com. These agents are designed to work alongside employees across teams, departments, and business functions, while operating within the permissions, security, and governance controls already used by the organisation.

AI agents move into everyday workflows

monday.com said its agents can be configured, deployed, and directed by users without technical expertise. The agents draw on live data across departments, workflows, and priorities to plan, coordinate, and execute tasks under human supervision.

The company said the agents can support work such as drafting campaigns, qualifying leads, closing support tickets, onboarding new hires, and processing purchase requests. That places AI inside the workflows teams already use, rather than treating it as a separate tool layer.

monday.com is positioning the platform update around a gap between AI access and operational impact. The company said enterprises have broadened access by 50%, but only 25% have moved 40% or more of their experiments into production. It also said only 34% of companies are using AI to transform their businesses deeply.

“Our customers are running real businesses in a world that’s changing fast, and they need a platform built for that reality,” said Roy Mann, co-founder and co-CEO of monday.com. “So we built it. monday.com is now a place where people and agents work side by side. The real measure of a platform isn’t what it does – it’s what it lets people do. When you put the right technology in someone’s hands, their sense of what they can accomplish, and even who they are at work, begins to change. That’s already the response we’re hearing from customers.”

monday.com adds AI connectors and model access

The launch also expands monday.com’s AI ecosystem with one-click connectors to Anthropic’s Claude, Microsoft 365 Copilot, and OpenAI’s ChatGPT. The company said this gives customers more flexibility to bring preferred AI platforms into existing workflows.

Other additions include access to multiple large language models through monday’s AI Platform Gateway, new AI-powered development tools in monday vibe, and a redesigned mobile app. The app brings Sidekick and agents into one place, allowing teams to coordinate and execute work while away from their desks.

“This is the biggest change in the history of our company, and we’re going all-in on the new vision,” said Eran Zinman, co-founder and co-CEO of monday.com. “We have 250,000 customers running their business on monday.com, and we owe them more than another AI feature. We owe them a platform built for what comes next – and that’s what we’re launching today.”

The update shifts monday.com’s product direction from managing work to coordinating work between employees, AI agents, and external AI platforms. The company said its focus is on helping organisations turn AI into outcomes that can be delivered reliably, at scale, and across teams.