New Relic has announced more than 20 AI-driven innovations and new partnerships that expand its platform’s capabilities. As a leader in intelligent observability, New Relic now integrates Retrieval Augmented Generation (RAG) technology with customer data and third-party sources. This combination gives you access to smarter recommendations, helping you act faster and improve business and IT performance.
The updates make the New Relic Intelligent Observability Platform easier to understand and use across all departments. Whether you work in development, support, security, finance, or leadership, you can now gain valuable insights to optimise operations and manage costs more effectively.
New Relic CEO Ashan Willy said, “Enterprises are in a multi-cloud, multi-platform world where data is exploding and stored in a multitude of places. We stayed steps ahead of this evolution by innovating our platform and expanding our ecosystem to be the first to empower our customers to truly take advantage of AI for observability. We are constantly pushing the boundaries of what is possible to build a platform that meets not just our customers’ current needs, but also their needs five and even ten years down the road.”
He added, “Now, we’ve opened the door for companies to thrive in this ‘age of intelligence’ where observability extends far beyond what a human alone can accomplish. Real intelligence means applying observability expertise to dynamic environments and surfacing the right insights to the right person at the right time—wherever they work. Our customers now have the knowledge they need to take action and benefit from observability across every single department, from developers, support, security, executives, and finance.”
New capabilities to enhance uptime, optimise costs, and improve user experience
New Relic’s platform collects and analyses all telemetry data across your systems. The latest AI-powered features can predict and even prevent problems before they disrupt your business. These innovations are being rolled out to New Relic’s 85,000 customers, helping you maintain strong system performance, minimise downtime, and deliver better digital experiences to your users.
Here’s what’s new:
- Agentic integrations: New Relic now allows its AI to connect with other AI agents. This brings observability data directly into the platforms you already use, such as ServiceNow, Google Gemini, Amazon Q Business, and GitHub Copilot.
- Response intelligence: This feature unifies all your telemetry data, correlating it with external sources like IT service management (ITSM) tools. It helps you resolve incidents faster with AI-driven impact analysis and recommendations based on past incidents.
- Predictions: Using machine learning, New Relic can now analyse your historical data to identify patterns and forecast future metrics. This helps you anticipate potential issues and address them before they occur.
When it comes to managing costs and improving efficiency, New Relic offers:
- Cloud cost intelligence: This provides clear visibility into your multi-cloud spending, helping you understand what’s driving costs and where you can optimise.
- Pipeline control: This allows you to manage the quality and value of your telemetry data, ensuring you only collect the data you need. You can filter, enrich, and transform data on the fly to maximise its value.
- Service architecture intelligence: This consolidates service and infrastructure data into easy-to-understand scorecards and maps, simplifying management and improving decision-making.
To further improve reliability and digital experiences, New Relic has introduced:
- Transaction 360: This is the only intelligent observability solution focused on transactions. It helps you resolve issues up to five times faster by providing a unified view of critical business transactions. With a single click, you can see both high-level transaction flows and granular service-level details.
- Streaming video and ads intelligence: This is the first observability tool designed specifically for streaming media. It tracks video quality, app performance, infrastructure, and ad delivery in one place. This holistic view helps media companies deliver better viewing experiences across devices and regions.
- Engagement intelligence: This automates data collection and tracks every user interaction. It also links user behaviour to your back-end services, giving every engineer the insights they need to improve the digital experience.
Stephen Elliot, Group Vice President at IDC, said, “Enterprises that adopt Intelligence have a competitive edge, as they turn to AI for enhanced business decisions based on insights from large data sets, increased productivity, improved customer experiences, faster innovation, and cost reduction. Observability provides the lens on digital business, and as such, the ideal place for these intelligent capabilities to live. All businesses will demand observability innovations that make these outcomes achievable.”
Open ecosystem brings insights directly to your existing tools
New Relic is also expanding its open ecosystem, allowing you to bring its intelligent observability insights into the platforms you already rely on. This flexibility ensures that developers, IT teams, and business leaders can access critical insights without leaving their preferred tools.
The platform’s AI capabilities, combined with flexible packaging and pricing, make New Relic well-positioned to power the future of observability. Its ecosystem approach means you can unify data and insights across your workflows, ensuring you always have the information you need to make better decisions.
A spokesperson from Cimpress Technology shared, “At Cimpress Technology, we operate in a complex and diverse environment that demands a robust observability strategy. We regularly review our tools to ensure we’re using the best solutions for our needs, and New Relic remains our tool of choice. What truly sets New Relic apart is not just its powerful platform, but also their exceptional proactive support. Their commitment to our success and their hands-on approach has been invaluable in helping us navigate our observability challenges and align with our strategic goals.”
They added, “New Relic provides clear and total visibility into issues across multiple services, allowing us to trace them to their root cause from a single view. Their expansive and growing feature set constantly introduces new ways to ensure system reliability. Additionally, their query system is a game changer for extracting and analysing data, enabling us to unify insights from different New Relic products in one place. We look forward to continuing to innovate together as we scale and evolve.”
