HSBC and Google Cloud plan 200 AI banking use cases

HSBC has entered a multi-year agreement with Google Cloud to build and deploy AI tools across the bank’s global operations, with the first areas of work focused on wealth management support, financial crime risk management, and tools for frontline staff and relationship managers.

The bank expects the partnership to support more than 200 new AI use cases over the next two years. HSBC said it will prioritise initiatives that it estimates could each deliver more than US$100 million in direct revenue gains or wider efficiency improvements.

The work builds on HSBC’s existing use of Google Cloud, with more than 600 HSBC applications already running on the platform. As part of the new programme, HSBC will work with Google Cloud and Google DeepMind engineering teams, and will have access to Gemini models and the Gemini Enterprise Agent Platform.

HSBC will start with wealth and risk management

In wealth management, HSBC plans to combine AI-driven insights with relationship manager expertise. The bank said the aim is to help thousands of relationship managers provide more proactive and tailored financial support, including real-time advice across the client journey.

The second early focus area is financial crime risk management. HSBC said it will use generative AI and agentic AI to develop a financial crime system that can detect risk earlier and help the bank respond faster when risks are found.

HSBC said it expects these initiatives to let the bank intervene twice as fast when risk is detected. The bank monitors nearly one billion transactions each month for signs of financial crime, giving the programme a large operational base if the tools are deployed as planned.

Frontline staff will get more AI support

HSBC also plans to expand an AI-powered decision assistant for frontline staff and relationship managers. The bank said the tool is already being used by thousands of users and has cut administration and client meeting preparation time from hours to minutes.

The bank will also work on putting regulatory procedures into an AI structure that can provide bankers with structured options and analysis. HSBC said this is intended to support decision-making while keeping human judgement at the centre.

That balance is central to how the bank is presenting the programme. The AI tools are being framed as support for staff and relationship managers, rather than a replacement for human decision-making in customer service, advice or compliance-related work.

Google Cloud brings Gemini and DeepMind support

Google Cloud’s role will include Gemini, the Gemini Enterprise Agent Platform, forward-deployed engineers and access to Google DeepMind’s research expertise. The release did not disclose commercial terms or a market-by-market rollout schedule.

Georges Elhedery, Group CEO of HSBC, said: “AI is becoming one of the defining technologies of our time, allowing us to create a personalised experience for each customer, delivered in real time and at scale, while keeping human judgement, decision-making, and accountability at the core. A partnership like this one with Google Cloud helps us empower our colleagues with the tools they need to be future-ready, and supports our work in building a simple, agile, faster, and more personal HSBC.”

Thomas Kurian, CEO of Google Cloud, said: “Our partnership with HSBC is a blueprint for the future of the financial services industry. By accelerating AI adoption built with Gemini, our Gemini Enterprise Agent Platform, forward-deployed engineers, and Google DeepMind’s research expertise, HSBC is building a more intelligent, resilient, and responsive bank that can create meaningful value for its customers.”