Thursday, 3 July 2025
27.8 C
Singapore
26.8 C
Thailand
20.9 C
Indonesia
29 C
Philippines

Intel extends its warranty for crashing 13th and 14th Gen CPUs

Intel extends the warranty for crashing 13th and 14th Gen CPUs by two years, offering support and potential replacements for affected processors.

There’s some good news if you own a 13th or 14th Gen Intel Core processor and have been experiencing instability issues. Intel is extending the warranty for these CPUs by an additional two years. This means you will now have a five-year warranty instead of three years.

Support for affected customers

Intel’s Thomas Hannaford assured customers that the company is committed to supporting those experiencing problems with their 13th and 14th Gen desktop processors. “We stand behind our products,” Hannaford said, “and in the coming days, we will share more details on the two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”

Intel has identified that the instability’s primary cause is an “elevated operating voltage.” While a patch is expected to address this issue in mid-August, it won’t fix any damage already done to the chips. The best solution for those with damaged CPUs will be to replace the chip.

Full support statement

Here is the complete statement from Intel:

“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days, we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or have previously experienced instability symptoms on your Intel Core 13th or 14th Gen desktop system:

  • For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
  • For users who purchased a boxed CPU, please reach out to Intel Customer Support for further assistance.

Intel is also investigating options to easily identify affected processors on end-user systems and will provide additional guidance as soon as possible.

At the same time, we apologise for the delay in communications, as this has been a challenging issue to unravel and definitively root cause.”

What to do next

If you are affected by these issues, Intel advises contacting your system manufacturer or Intel Customer Support directly, depending on where you purchased your CPU. Intel is working on ways to help identify affected processors more efficiently and will provide more information soon.

Despite the challenges in resolving this issue, Intel is dedicated to ensuring that all affected customers receive the support they need. Extending the warranty by two additional years is a significant step in providing peace of mind to users facing these CPU stability problems.

Hot this week

Google adds precise Bluetooth tracking to Pixel Watch 3, but it’s not active yet

Pixel Watch 3 gets new Bluetooth tracking tech called Channel Sounding, which promises precise tracking but still needs full device support.

AWS and DISG launch AI Springboard to help 300 Singapore enterprises adopt AI

AWS and DISG launch AI Springboard to help 300 Singapore enterprises scale AI adoption with funding, training, and technical support.

Secretlab teams up with Genshin Impact for first Liyue-inspired chair and desk collection

Secretlab reveals its first Genshin Impact collection, which includes Liyue-themed chairs and a desk inspired by Xiao, Ningguang, and the Lantern Rite.

Bitdefender: How behaviour-driven hardening is transforming endpoint security for a dynamic threat landscape

Bitdefender's PHASR uses AI and behavioural data to proactively harden endpoints, countering advanced attacks like LOTL and reducing exposure.

Samsung opens preorders for new flagship M9 smart monitor

Samsung is opening preorders for its flagship M9 Smart Monitor, which features QD-OLED tech, AI picture optimisation, and built-in streaming apps.

Meta’s investment doesn’t change Scale AI’s priorities, says new CEO

Scale AI CEO Jason Droege confirms the start-up stays independent despite Meta’s 49% stake and outlines plans for broader AI growth.

Mainland investment boom lifts Hong Kong’s market

Chinese firms turn to Hong Kong listings after mainland investors spend US$93B on stocks, eyeing global growth and fresh funding sources.

Alibaba Cloud marks 10 years in Singapore with major AI and cloud expansion

Alibaba Cloud celebrates 10 years in Singapore with global AI tools, new data centres, and expanded services for your digital transformation.

Google lets you share smart home access more easily with family and kids

Google Home lets you easily assign Admin or Member roles, even for kids under 13, to manage your smart home access better.

Related Articles

Popular Categories