Sonos is still working to fix the problems with its app after a controversial redesign frustrated users. Chief Innovation Officer Nick Millington, who leads the effort, has assured customers that his team is “100% focused” on resolving the issues. In an update published yesterday, Millington acknowledged the ongoing concerns and outlined the company’s priorities for restoring missing features and improving app performance.
Focused on fixing key problems
Millington, who originally helped design the Sonos system, now oversees the app improvements. He explained that his team is committed to two main goals:
- Identifying and resolving all customer issues, whether minor or significant, to ensure the app performs as expected.
- Restoring missing functions and improving usability, prioritising changes based on user feedback.
Sonos has been gathering diagnostic data from users to help pinpoint problems. Millington credited this feedback with assisting the team in making progress and leading to recent improvements.
There are some improvements, but major issues remain
Over the past few months, Sonos has made small but noticeable updates. Users can now snooze alarms again, a feature that was removed after the redesign. The app also allows customers to check Sonos Move and Roam speakers’ battery levels while in standby mode.
However, progress has been slow, and some key features are still missing. Playlist editing, a popular function, has yet to return. Users also remain unable to queue an entire folder from their local music library—something that was previously possible. Millington has reassured customers that these features will be restored in “upcoming releases,” but he has not provided a clear timeline.
As Sonos continues to work on fixing the app, frustrated users are waiting for improvements. Whether the company can fully regain customer trust remains to be seen.
