Newgen Software, a global provider of AI-powered digital transformation solutions, has been named a “Leader” in the latest Forrester Wave: Content Platforms, Q1 2025 report. Authored by Cheryl McKinnon, the report highlights Newgen’s strong performance in several key areas of content management.
Top scores in 10 evaluation criteria
The Forrester report reviewed 12 leading content platform providers across 24 criteria, offering insights to help technology decision-makers choose the best solution for their needs. Newgen’s ECM platform, known as NewgenONE Contextual Content Services, earned the highest possible scores in 10 categories. These included crucial areas such as metadata management, search functionality, content migration, lifecycle management, intelligent data extraction, document generation, and digital process automation.
The report praised Newgen’s focus on innovation, stating that “Newgen continues its solid innovation strategy with a focus on AI, automation, and app design capabilities.”
For organisations in regulated industries or those managing complex content-centric workflows, Forrester recommends exploring Newgen’s platform. According to the report, “Organisations in regulated industries that have a complex set of content-centric workflows and want to explore AI-driven automation with governance guardrails should explore Newgen.”
The report further emphasised Newgen’s capabilities, saying, “NewgenONE provides a strong set of core content services, including search, lifecycle management, document generation, intelligent document processing, and app design/development tools. It provides solid migration tools and has a track record of migrating large repositories from legacy ECM suites.”
Innovation driven by AI and automation
Runki Goswami, Global Head of Marketing at Newgen Software, expressed pride in the company’s recognition. “We’re thrilled to be named a ‘Leader’ in the content platforms report. To us, this acknowledgment emphasizes the strong endorsement of our dedication to innovation and customer success,” she said.
She went on to highlight the evolving needs of modern enterprises, explaining that businesses require more than just basic document digitisation. “Modern enterprises require more than just document digitisation. They need a platform that centralises content, empowers users with contextual accuracy, automates workflows at scale, and ensures seamless compliance,” Goswami said.
Newgen’s OmniDocs platform is designed to meet these demands. “OmniDocs is equipped to address these needs with ease. With AI and Generative AI at its core, our platform also empowers businesses to move beyond traditional content management, unlocking opportunities for driving innovation and enhancing operational efficiency,” she added.
Newgen’s continued focus on integrating AI into its content services helps businesses streamline operations and maintain compliance while adapting to the changing digital landscape. The company’s ability to offer advanced features like intelligent document processing and robust migration tools further strengthens its position as a top choice for organisations worldwide.
